Frequently Asked Questions
Everything you need to know about your high-fidelity audio journey.
Do you offer international shipping for high-end audio gear?
Currently, we ship to a select range of international locations. Shipping costs and delivery times vary based on the destination and the weight of the equipment. Please check our shipping calculator at checkout for precise details.
What is your return policy for open-box electronics?
We offer a 14-day return window for most products. However, due to hygiene reasons, in-ear monitors and headphones that have been opened may be subject to a restocking fee or specific return conditions. Items must be in their original packaging with all accessories included.
Are all products sold on Addicted To Audio covered by a warranty?
Yes, every product we sell is sourced directly from authorized distributors and includes a full manufacturer's warranty. The duration of the warranty depends on the specific brand and product category.
Can I audition headphones or speakers before purchasing?
We encourage customers to visit our physical showrooms for a personalized listening session. If you are shopping online, our team of experts is available via live chat to provide detailed sound signatures and pairing recommendations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Afterpay and ZipMoney, allowing you to invest in premium audio gear now and pay over time.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.